Please read our FAQ page before contacting - this page includes information about declined credit cards!
Email contact (website) - firstname.lastname@example.org
Phone contact - Please do not call about declined credit cards - the answer is on our FAQ page!
Customer Support Number (Website Only) - Phone calls and/or text messages are accepted at (330)-842-0303 Monday-Friday NOON to 5 PM est.
Please include your name, order id number, phone number, and any information about your order or reason for calling or your call/text may not be returned.
WE ARE CURRENTLY SHIPPING TO U.S. ADDRESSES ONLY!
International Customers - We recommend using a U.S. mailing address website such as BongoUS.com for your shipping needs.
Does my billing address need to match my shipping address?
Yes, your billing address must match the shipping address on the order.
EmpireCards.com In-Store Pickup Orders
In Store pickup for EmpireCards.com orders is available for orders placed the same day before noon on Tuesday-Friday.
In Store pickup orders placed after noon on Friday or any time Saturday-Monday will be available the following Tuesday.
(Empire Game Center is Closed on Monday)
Why do business with Empirecards.com?
When grading cards we've been told by vendors that we are simply "too strict" on grading and that we should be more lenient because Magic players do not care. We believe that customers should get what they pay for and will do our best to ensure we provide quality product on this website at affordable prices. When buying items from you, the customer, we have programmed many competitive buy list numbers to hopefully give you the best possible prices for your extra cards, collections, and possibly even your store.
What do you buy/sell on EmpireCards.com?
We currently sell Magic the Gathering and Yu-Gi-Oh! singles and booster product as well as a select amount of gaming supplies (dice, spindown dice and sleeves.)
Why are online buy prices sometimes different than buy prices at shows?
All website buy prices are for slightly played or better versions of cards. If your cards are played/heavily played chances are you will not be offered 100% of the current buy price for your item. Sometimes we end up buying large quantities of cards at shows and some buy list numbers go up and other numbers go down based on supply and demand.
Do you offer in person processing of trade list items?
Yes absolutely. We will gladly look at any of your trade items in store during our event days at 9258 Market Square Drive, Streetsboro, OH 44241
Does EmpirgeCards.com have a restriction on the number of an item I can purchase?
Answer - yes and no. Vendors must get written approval before placing orders with quantity from our website. Please email email@example.com for quantity and order approval. We completely understand players do purchase items for their friends, family and/or play test groups - You do not want to be limited to 4/8/12 of an item and we are in business to sell items so we do not want to put a restriction on the amount of an item you can purchase. Due to severe market fluctuations, pricing errors, grading errors, human errors, website malfunction where items oversell, and many other reasons for limiting or refusing a sale we do reserve the right to refuse any sale for any reason.
*We do limit quantities purchased from time to time depending on the season - example a new set comes out and we set the website to allow only 8 of a card purchased (this will be for the entire site)
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